Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

For any purchases made in store within the policy, returned products will only be eligible for store credit or  exchange. 

To start a return, you can contact us at support@glidermobility.co.uk.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Return shipping fee is £65. For N Ireland there is a return fee of £95.

You can always contact us for any return question at support@glidermobility.co.uk. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Any damage must be reported witin 24 hours of delivery, damage reported after this period would not be accepted for return or replacement. 

Battery chargers and other small accessory components supplied with our electric wheelchairs are covered by a 90-day limited warranty from the date of delivery.

During this period, if a charger is found to have a manufacturing defect, we will provide a repair or replacement at our discretion once the issue has been verified.

This limited warranty applies specifically to the charger unit and does not cover:
• Damage caused by misuse, water exposure, or improper storage
• Damage resulting from the use of non-approved power sources or adapters
• Wear and tear from normal use
• Physical damage such as bent pins, broken connectors, or impact damage

To process a warranty claim, we may request photos, video evidence, or return of the charger for inspection.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@glidermobility.co.uk.

Cancellation

If you wish to cancel your order, then we require for you to let us know within 60 minutes of making an order. Unfortunately, after this time we are unable to make any changes to your order before it is dispatched.

As a result, an additional cost may apply to any delivery cancelled, redirected, or refused at your request. If the order is no longer required, this cost may be deducted from your refund. To request a cancellation, please email us.

Returns

We hope that your new purchase meets all of your expectations, however if you are not totally satisfied with your product you need to notify us in writing within 14 days from the receipt of the goods. Unfortunately after this time we're unable to accept your return.

We expect products to be unpacked and inspected, but in the event of a return the product must be returned to us in a saleable condition. You will be liable for the cost of replacement or repair of any goods returned scratched, knocked, scuffed etc.

You must take care of goods whilst they are in your possession and, if you are returning them, you should take reasonable care to ensure that Glider Mobility receives them and that they are not damaged in transit. If the goods are not adequately packaged, are incorrectly addressed or do not carry the correct postage (and become damaged as a result) Glider Mobility may have a claim against you. For this reason all items returned must be repackaged in a comparable way that they were delivered to you. We strongly recommend that you insure the return delivery.

Please note: The customer is liable for the return delivery cost, including any customs charges or taxes. 

Please keep hold of the packaging until you're sure you're happy with your product, we reserve the right to charge for repair or replacement of any product(s) or packaging.

You must inform us via email or post of any returns within 14 days of receipt.

Return Collection Cost

Powerchairs, Mobility Scooters & Riser Recliners - £65

Walking Aids, Manual Wheelchairs & Ramps - £25

Inital courier Cost & Processing Fees:

A £45 deduction will be made on all orders returned for a refund to cover administration, processing and courier outbound cost.