FAQs

As one of the UK’s most trusted online destinations for mobility aids, we’re proud to offer expertly engineered products at unbeatable prices. But we don’t stop there—our dedicated aftercare team is always on hand, because we know your independence matters. With a Top rating on Trustpilot, our customers know they can rely on us for outstanding service, every step of the way.

If you're unable to visit us, we offer a 14-day return window, giving you the chance to test a product in the comfort of your own home. Our experienced customer support team is always available by phone or email to answer your questions and help ensure the product you choose is right for your individual needs.

At Glider Mobility, most of our products are suitable for air travel, and we’re happy to provide all the specifications and documentation you might need for your airline.

To ensure a smooth journey, we recommend contacting your airline’s special assistance department several weeks before you fly to book your mobility aid in advance. Not sure if your product is airline-approved? Just reach out to our friendly support team — we’re here to guide you every step of the way.

At Glider Mobility, we make online shopping easy, secure, and flexible to suit your needs.

Our streamlined checkout system lets you place your order quickly and confidently. You can pay online using your credit or debit card, or through PayPal. Prefer to speak with someone? We also accept payments by bank transfer (BACS) or over the phone. If you have any questions or need assistance, our friendly team is always here to help via phone or email.

If you need to update or adjust your order, please contact us right away by phone or email.

We’ll do everything we can to accommodate your request. However, once your order has been dispatched, we’re unable to make any changes.

At Glider Mobility, we offer Klarna Pay in 3, allowing you to split your payment into three equal, interest-free monthly instalments.

To choose Klarna, simply complete your checkout as usual and select Klarna at the payment stage. You’ll be redirected to their site to apply and finish your purchase.

We use trusted couriers to ensure your order reaches you safely.

For items like electric wheelchairs and mobility scooters, we work with specialist freight handlers, we rely on reliable services like UPS, DHL, FedEx, and DPD. Tracking information will be provided with every order, so you can easily track your delivery.

If your order arrives damaged, please contact us within 48 hours of delivery to report the issue. We’ll require photos of the damage to assist with the process. Once the damage is verified, we’ll guide you through arranging a replacement or a refund as quickly as possible.

Yes, you can collect your order directly from our premises. Please contact us in advance to arrange a suitable time and date for collection. Payment can be made on-site. If you'd like a demonstration of any product, we kindly ask that you book an appointment with us beforehand.

If you wish to cancel your order, please contact us within 60 minutes of placing it. Unfortunately, once this time has passed, we are unable to make any changes to your order before it is dispatched.

We hope you’re completely satisfied with your new purchase. However, if you’re not fully happy with your product, please notify us in writing or by telephone within 14 days of receiving your order. Unfortunately, we are unable to accept returns after this time.

The customer is responsible for return postage costs, including any customs charges and taxes, if applicable. Due to the size and weight of some of our products, we strongly recommend using our courier service for collection. We can arrange this for you — just contact us for more information.

Your warranty begins from the date your product is delivered. We log all warranties electronically, so there's no need for you to register it separately. Once your item arrives, your warranty is automatically activated.

Our warranties are non-transferable, meaning they only apply to the original purchaser. If you sell your item, the warranty will not transfer to the new owner.

If you're experiencing issues with your product, our customer service team is ready to assist, regardless of whether your item is still under warranty. Simply reach out, and we'll ask a few troubleshooting questions to help resolve the problem as quickly as possible.

VAT Relief allows individuals with a long-term illness or disability to purchase specific items without the added cost of VAT. This applies to products that are necessary for your everyday life and help you manage your condition. If you think you qualify, reach out to us, and we’ll help guide you through the process.

VAT relief is applied to all orders, if you are not claiming VAT relief please email us and we will send you an invoice to pay for VAT.

At the bottom of the website there is a VAT relief form please ensure to fill this out if purchasing with VAT relief.

We can supply spare parts for any current Glider Mobility product. Most of our parts are kept in stock at our distribution warehouse and can be dispatched immediately. However, if the part needs to be specially manufactured, it may take a little longer. Please contact our customer service team to check availability.

We offer a wide range of spare parts, including everything from small components like nuts and bolts to larger pieces. To ensure you get the correct part, please contact our customer service team with details of your needs. We’ll help identify the part and provide a quote. You can reach us by email or phone to place your order.

We supply accessories for any Glider Mobility product. Most of our accessories are kept in stock at our distribution warehouse and can be dispatched immediately. However, if the accessory needs to be specially manufactured, it may take a little longer. Please contact our customer service team to check availability.

Accessories can be bought on our website through the accessories section on the main menu.